Customer Success Manager

We are looking for a Customer Success Manager responsible for onboarding and retaining customers. We welcome both entry-level and experienced candidates who are eager to invest in their personal growth.

Customer Success at Copernica

As a Customer Success Manager, you are responsible for onboarding and retaining new customers. You take over the customer relationship from a Business Development Manager once a new license has been signed. This way, you build your own customer portfolio, which you continue to manage as an account manager.

Additionally, you play a central role within the company, providing demos, drafting contracts, working on RFPs, and writing articles.

The goal is to ensure that customers can independently use our software or collaborate with a suitable partner. To achieve this, you leverage your in-depth product knowledge by conducting training sessions, webinars, and strategic meetings to help customers navigate our software and elevate their email marketing strategies.

Relationship manager with a technical affinity

To succeed in this role, a strong technical affinity is essential. Ideally, you already have knowledge of HTML/CSS, JavaScript, APIs, and databases, as well as experience with the functional setup of software systems.

Comprehensive onboarding program

To provide high-level advice to customers, we invest in your development. This starts with a structured onboarding program to familiarize you with our software. You will initially work with smaller customers, gradually handling more complex accounts as you develop your skills. If you encounter challenges, experienced colleagues are always available to share their knowledge. Additionally, we provide a training budget to help you further develop as a Customer Success Manager.

Opportunities for specialization

Once you master our software, various growth opportunities become available. If you have strong commercial skills, you’ll have the chance to engage with large enterprises and deliver presentations at major industry events. If you are more technically inclined, you can specialize in areas such as deliverability.

What can you expect from Copernica?

You are welcome to work from our pleasant and quiet office, conveniently located next to Amsterdam Central Station, but remote work is also an option. In both cases, we provide you with the necessary tools to work effectively.

In addition to a competitive salary, we cover travel, phone, and internet expenses, and offer a training budget and pension plan. Copernica also provides Stock Appreciation Rights (SARs), allowing you to gain a virtual stake in the company and grow alongside us.

Our team is relatively small, young, and highly skilled. To strengthen team cohesion, we foster an informal company culture and regularly organize social events both in the Netherlands and abroad.

Our cultural values

At Copernica, we prefer working smart over working hard. We automate processes where possible and strive for maximum efficiency. This is reflected in our team:

• We are honest, direct, and straightforward

• We are independent in both thinking and execution

• We can both give and receive feedback

• We are pragmatic problem solvers

Who are you?

We are looking for a technically skilled, communicative professional who enjoys interacting with customers. Our ideal colleague has:

• A few years of relevant experience in a customer-facing role

• Experience in delivering software demonstrations

• Strong technical affinity

• Basic knowledge of contract management

• Proficiency in both Dutch and English

• An academic (WO) working and thinking level

• A valid driver’s license