Customer Success Manager (2)

Are you ready to guide customers to success?

Copernica is looking for enthusiastic customer success managers, whether you are just starting out in your career or already have experience. With us you get the opportunity to grow and develop yourself in a dynamic environment.

Your role at Copernica

As a Customer Success Manager you are the link between our software and our customers. You will take over from our business development managers as soon as a new license has been taken out. You then build your own customer portfolio and remain responsible for their success. You give demos, draw up contracts, and use your expertise to take our customers' email marketing strategy to the next level.

What do we offer?

Extensive training process

Get to know our software inside and out with our in-depth training program. Start with smaller clients and grow to more challenging accounts. Experienced colleagues are always ready to share knowledge.

Development

Once you master the software, there are countless opportunities to grow. Whether you have a commercial or technical attitude, at Copernica you get the opportunity to specialize and excel.

Hybrid working

Work at our office next to Amsterdam Central Station with a view over the IJ or from home. We provide the complex facilities, including laptop, telephone and a comfortable workplace.

Attractive compensation

In addition to a competitive salary, we reimburse your travel, telephone and internet costs. We also offer a training budget, pension plan and share appreciation rights.

Dynamic corporate culture

Be part of our young, highly trained team. Enjoy an informal company culture and meaningful social events, both within and outside the Netherlands. Become part of our team at Copernica and help customers achieve their goals with our innovative software.

Who are you?

We are looking for a strategic, communicative professional who enjoys contact with customers. Our ideal colleague:

Has 1-3 years of relevant work experience in a customer-facing position;

Has experience in giving software demonstrations;

Has an affinity with IT and marketing;

Has basic knowledge of contract management;

Has a good command of the Dutch and English language;

Has an HBO or WO diploma;

Is available 40 hours per week;

Has a driver's license.